@codesections @annika I've used them for a couple of TLDs that I couldn't get through my usual reseller accounts at the time, and honestly it's been a completely neutral experience. I've required nothing of them, and they've delivered it at a reasonable price.
They're much more usable since they overhauled their management pages a little while ago.
There's a lot worse out there, I'd be quite happy to use them again if needed.
Consider this a friendly, local pub. Make yourself at home, bring your friends, have a good time! Meet new people, have a laugh, enjoy the ambience, and the Oxford commas.