@brainblasted can I add to that request that "join our chatroom" is a bloody stupid support option and way too common.
It needs to be something that shows up in search results for when the next person has the same problem. Have a simple public forum that doesn't need anyone to log into anything.
Consider this a friendly, local pub. Make yourself at home, bring your friends, have a good time! Meet new people, have a laugh, enjoy the ambience, and the Oxford commas.