"Hi welcome to the ANZ Bank, please stay on the line for several layers of IVR menus and broken speech recognition systems so we can tell you there's nobody to take your call and hang up."
Why have I been with this bank for three decades again?
@mike I just moved to Bank Australia and hooboy it's nice to not be with my old bank anymore.
@pelagikat I have to say there's a lot of inertia involved but they've generally been ok. This is like the first time I've needed a conversation with a human there for a long time and god they've gone to great lengths to prevent that, and haven't seemed to plan for anyone succeeding.
@mike Hahah. Yeah St George's customer service was actually very good, both in person and on the phone. Originally I just wanted Apple Pay support, which they were digging their heels in against supporting, but also I feel like it's good to get away from the Big Four (which I guess St George isn't strictly one of, but they're owned by Westpac so eh).
@mike I am still waiting to see someone at the branch I had to travel to so I can get you to yell at them for me if it’ll help you
Consider this a friendly, local pub. Make yourself at home, bring your friends, have a good time! Meet new people, have a laugh, enjoy the ambience, and the Oxford commas.