FUCK OPTUS. Seriously. After all the long conversation a month ago, I got an email confirming cancellation of my old broadband account.
Today, payday, I pull up what I assume is my final bill to pay it off and get them out of my life and find the billing period for the broadband account is the full month.
Plugged the old cable modem back in, and ... it works. The service is still fucking active.
Top notch customer service.
This is hilarious.
"I've checked your account and the services were cancelled."
"I plugged the old modem back in and hooked my laptop to it and it worked."
"I've double checked and the services were cancelled."
"It's on my bill. You charged me for it."
"I'll transfer you to the billing team."
We've settled on me paying the bill amount for the linked mobile phone account (fair) and waiting for the next issued bill on the 24th of January, which should contain an adjustment for the cancellation in December.
I don't have any faith it will, but I also want to go watch some TV.
Consider this a friendly, local pub. Make yourself at home, bring your friends, have a good time! Meet new people, have a laugh, enjoy the ambience, and the Oxford commas.