FUCK OPTUS. Seriously. After all the long conversation a month ago, I got an email confirming cancellation of my old broadband account.
Today, payday, I pull up what I assume is my final bill to pay it off and get them out of my life and find the billing period for the broadband account is the full month.
Plugged the old cable modem back in, and ... it works. The service is still fucking active.
Top notch customer service.
This is hilarious.
"I've checked your account and the services were cancelled."
"I plugged the old modem back in and hooked my laptop to it and it worked."
"I've double checked and the services were cancelled."
"It's on my bill. You charged me for it."
"I'll transfer you to the billing team."
(Paraphrasing, but not much)
"You should pay the full amount listed on the bill now, and I assure you that it'll be adjusted and you'll receive a credit on your next bill."
"There will not be a next bill, as I am terminating my remaining services and moving them to another provider tomorrow."
We've settled on me paying the bill amount for the linked mobile phone account (fair) and waiting for the next issued bill on the 24th of January, which should contain an adjustment for the cancellation in December.
I don't have any faith it will, but I also want to go watch some TV.
@mike so, what happens if you don't pay? Do they cut you off? 😆
@Andrea the account also includes Eris's phone ...
@mike has Optus been bought out by internode? I'm getting flashbacks.
@mike I am yet to come across a more incompetent telecommunications company.
We were on Optus cable at our last place and it was absolute trash. Fixed wireless at the farm shits all over it.
@MattHatton believe me I know. When we moved here, Optus cable was literally the only option. I "cancelled" within minutes of my NBN connection becoming active.
@mike I had the opposite happen. I cancelled HBO (after GOT ended) and they took it off of my bill. But I kept getting it for free! Maybe you're still getting it for free.
@kc it's definitely not free, I'm looking at the bill now.
@mike oh jesus christ. Scumbags.
@mike how much clearer can you make it that you want them gone? lol. Do they put you on hold every time you call?
@kc I use their online chat thing, it's much better response time than the phone and I get a transcript as well!
@mike oh. never used that before. I do my stuff online or on the phone...to some call center in the philipines or India or something. WHEREVER. They get it done.
@mike if you have a transcript you can prove they owe you $ now.
@mike lol. word.
@mike this is how they stay within their 10 minute SLA.
@Andrea No matter what happens, I'm going out to get sim cards tomorrow morning and I'm transferring Eris and my mum off their Optus accounts ASAP so I can just flat out refuse to pay the bill.
@mike north america? Some of the smaller, cheaper competing companies are pretty killer and some suck for quality of product. I just stick with the big ones because I'm a sucker.
@kc Australia. Very few options.
@mike got ya. I'm in Canada. Big city.
@mike have you heard of Max Igan?
kind of glad i don't get my internet from them, now. also glad i insist on paying my phone bill manually.
"I'm not going anywhere"
"I am terminating my remaining services and moving them to another provider tomorrow."
out of context that made me laugh 😂
Consider this a friendly, local pub. Make yourself at home, bring your friends, have a good time! Meet new people, have a laugh, enjoy the ambience, and the Oxford commas.