It turns out there is a 'general complaints department'. It's called the internet.

@Funkpirata turns out that "complaints department hand grenade" was actually a metaphor for how much brain damage the internet does to you when you complain on it

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Chinwag Social

Consider this a friendly, local pub. Make yourself at home, bring your friends, have a good time! Meet new people, have a laugh, enjoy the ambience, and the Oxford commas.